Benoit Chatelier

How to Measure the Success of Your Onboarding Process

Customer Onboarding

It is reported that Insufficient onboarding causes 40-60% of post-signup users to drop out of the software industry. (Source) The onboarding journey is your initiation into the heart of a product. But how do we know if this voyage is a success? Enter Onboarding Key Performance Indicators (KPIs) – the compass

17 April 2024 - 7 min read

Worldia's Journey with MeltingSpot

Testimonial

Explore how Worldia revolutionized agent engagement with MeltingSpot. Discover their journey, from seamless deployment to enhanced content accessibility, and uncover insights for elevating customer success in the travel industry.

14 March 2024 - 2 min read

Price Bee's Transformation with MeltingSpot

Testimonial

Discover how Pricebee, a leading CPQ SaaS for construction material producers, achieved remarkable efficiency gains and user engagement through their partnership with MeltingSpot. Dive into their transformative journey and glean insights for elevating customer success in the digital age.

14 March 2024 - 3 min read

Javelo's Success with MeltingSpot

Testimonial

Discover how Javelo revolutionized HR management with MeltingSpot. Dive into their journey, from pre-deployment challenges to seamless integration, and glean insights on enhancing customer success in the digital era.

11 March 2024 - 2 min read

Top 9 des meilleures pratiques pour un onboarding SaaS efficace

Customer Onboarding

Environ 86% des utilisateurs disent qu'ils resteraient probablement plus longtemps avec un service qui les aide à bien démarrer.

23 February 2024 - 11 min read

Customer Success KPIs: Metrics & Benchmarks

Customer Success

KPI

A survey from the Temkin Group shows that bad news isn’t the only thing that travels fast. They found that 77% of customers would recommend and provide a referral to a company to a friend with whom they’ve had a great experience. In the dynamic landscape of customer-centric

23 January 2024 - 7 min read

Communautés de clients : la clé de la rétention ?

Customer Community

Retention

62 % des clients pensent que les entreprises les considèrent comme un simple numéro (source : Gladly). Et si plus de 6 clients sur 10 pensent ainsi, c’est qu’il est temps de passer à l’action.

04 October 2023 - 6 min read

Customer communities: the key to retention?

Customer Community

Retention

62% of customers believe that companies consider them as just a number (source: Gladly). And if more than 6 out of 10 customers think that way, it's time to take action.

03 October 2023 - 5 min read

Customer Community et Academy : quelles différences ?

SaaS Academy

Customer Community

Aujourd’hui plus que jamais, la rétention client s'impose comme la priorité n°1 (vs. l'acquisition de nouveaux clients). Et pour en prendre soin tout au long du parcours client, les entreprises multiplient les initiatives : Customer Community, Académie Clients… Ces termes vous sont-ils familiers ?

27 September 2023 - 6 min read

Vers une approche digital-led du Customer Success Management ?

Customer Success

Pour 88 % des clients, l’expérience client est aussi importante que les produits ou services (Salesforce, 2022).

20 September 2023 - 5 min read

Towards a digital-led approach to Customer Success Management?

Customer Success

For 88% of customers, the customer experience is as important as the products or services (Salesforce, 2022).

18 September 2023 - 5 min read

Customer Community & Academy: what are the differences?

SaaS Academy

Customer Community

Today more than ever, customer retention is becoming the number one priority (as opposed to acquiring new customers). And to take care of them throughout the customer journey, companies are multiplying initiatives: Customer Community, Customer Academy... Are these terms familiar to you?

18 September 2023 - 6 min read

Customer Community: The tool to accelerate your sales cycle.

Customer Community

Activation

Long. Very long. That's how we can describe the sales cycle for the majority of B2B companies.

31 August 2023 - 6 min read

Comment lancer son Académie de Clients ?

SaaS Academy

Guide

Dans l’univers du B2B, les Académie de Clients se développent de plus en plus. Pennylane, Smappen, Plezi, Datananas… Ces solutions SaaS font partie des précurseurs en matière d’Académie. Et si vous souhaitez les rejoindre en créant la vôtre, vous êtes au bon endroit.

15 August 2023 - 7 min read

How to launch your Customer Academy?

SaaS Academy

Guide

In the B2B world, Client Academies are becoming more and more common. Pennylane, Smappen, Plezi, Datananas... These SaaS solutions are among the pioneers in the field of Academies. And if you want to join them by creating your own, you've come to the right place

03 August 2023 - 6 min read

Creating, nurturing, and engaging a community: 4 tips from Killian Talin

Community Engagement

"50 million. That's the staggering number of individuals across the globe who embrace the title of 'creators'."

06 July 2023 - 5 min read

"Community Builder: a profession of the future? With Alexandre Louapre (Komuno)"

Community Builder

Today, the field of Community Building is experiencing significant growth. However, just a few years ago, the concept of communities was still in its infancy. Alexandre Louapre, the founder of KOMUNO, confirmed this to us. In 2016, he held the position of Head of Community at Crème de la Crème.

05 July 2023 - 4 min read

"Inbound Marketing vs Community-Led Growth: What are the challenges? With Gabriel Dabi-Schwebel (1min30)"

Community-Led Growth

"Every company can become its own media: that is the belief of Gabriel Dabi-Schwebel, a pioneer in Inbound Marketing in France and founder of the agency 1min30."

27 June 2023 - 6 min read